[EROSU] Alston Silicone Vibrator

Why wont my toy turn on? 

For battery-operated toys, make sure you check for the paper slip in the battery compartment. The slip serves to protect the batteries that come with the toy, your toy wont turn on without it being removed. Before you turn it on,  inspect the battery compartment and place your batteries in their proper positions, and screw the cap on tightly before assuming it is defective.

Some rechargeable toys need to be fully charged before use, so let the toy charge to completion before using it for the first time. Refer to our information card included for charging instructions.

Can I return the toy if I don’t like it?

We’re so sorry to hear that it didn’t work out between you guys. All of EROSU products sold are final and are non-exchangeable & non-refundable due to hygiene and safety reasons.

Can I use my toy in the shower?

Product packaging can sometimes be misleading, some products that are not waterproof boast waterproof capabilities. If you aren’t sure whether a toy is waterproof or not, go to the product page, if the toy is listed as “splash-proof”, this means the toy is shower-friendly, but should not be submerged. If the toy is listed as “waterproof”, then the toy is, in fact, waterproof and can be submerged.

If a toy is battery operated, do not submerge it in water.

Please make sure you read the product information thoroughly before you use the products. Team EROSU & LIVLOLA are not liable for any injury resulting from misuse of a toy.

Can I transmit STIs/diseases by sharing a toy?

In general, placing a condom over a toy is a great way to make clean-up easy while also preventing the transmission of STIs.

Will my package be discreet?

All packages arrive in a box with only a LIVLOLA logo. Rest assured, your discretion is completely kept.  

Each product should come with a manual that tells you how to clean them but if they don’t, click here!