LIVLOLA leather products are handcrafted from the finest materials to ensure satisfaction and service. We offer a one year warranty on our leather handbags. For any manufacturing defects (loose stitching, zipper pull breaks, zipper slider wears out, buckle and other accessory defects) within this warranty time frame, repairs are on us. Beyond the warranty period, we offer repair services at set fees.
Should there be any other manufacturing defects that are not mentioned above, feel free to contact us at firstname.lastname@example.org. We will attend to your queries/issues in 1 - 2 working days.
If in any case where repairing of the bag is not feasible, LIVLOLA will exchange a new bag of the same design or provide a 50% discount based on the price of the bag that was submitted to us for repairs.
How does it work?
1.Securely pack your merchandise together with your warranty card in a box/parcel with a label printed "REPAIR".
2. Deliver the item(s) to the address below:
44, Jalan SS15/4,
47500, Subang Jaya,
- Shipping cost for repairs will not be covered by LIVLOLA.
- Delivery of goods is not liable to LIVLOLA should there be any losses or damage during delivery.
- Repairs will take 14 - 20 business days after we have received the parcel.