At LIVLOLA, customer satisfaction is always our top priority. Good(s) is/are sold upon confirmation. We do not accept product returns unless it is defected or incorrect. Return of product(s) due to defects or incorrect item is only acceptable when the issue is raised to LIVLOLA team within ONE(1) week of receiving your order.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size chart on the Size Guide page.
WHAT IS THE RETURN POLICY?
We accept refunds on all our pieces within 7-days of receiving your order provided that the return is due to defected or incorrect item(s). However, we do not offer international exchanges.
We ask that the following requirements are met:
- Full price item
- Unworn and unwashed
- Original tags attached
- NO RETURNS OR EXCHANGES ON SALE ITEMS
- Please note that customers are responsible for return shipping costs
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping and return label cost.
AT WHAT CIRCUMSTANCE AM I ALLOWED TO RETURN MY ORDERS AND RECEIVE A REFUND?
We do offer full or partial refunds for the following cases:
-Orders received are incorrect
-Orders arriving faulty or damaged
-Orders not arriving after 60 days of purchase being made
We do not offer refunds for incorrect sizing or change of mind.
ARE RETURNS FREE?
The shipping cost incurred for returning item(s) to LIVLOLA for a refund are not covered nor reimbursed by us.
DO I NEED TO RETURN THE WHOLE SET OF ACTIVEWEAR?
The full set of activewear must be returned (top and bottom).
We cannot issue refunds for a partial return of a top or bottom.
HOW DO I ORGANISE A RETURN?
To initiate a return, simply email us at email@example.com using the e-mail address used to order our item(s) prior to returning your item(s).
Pictures of the defected/wrongly delivered items should be shared with LIVLOLA within 2 days of receiving the goods via email firstname.lastname@example.org or Facebook Messenger (https://www.facebook.com/livlolamy)
In such case, please contact us at email@example.com and we will exchange the item or arrange a refund.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items are returned to our warehouse, you will receive your refund (item price excluding original shipping cost).
LIVLOLA will not be held liable for the loss of items, bags, and garments being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
- Securely pack the item(s) in a box/parcel with a label printed "RETURN".
- Deliver the item(s) to the address below:
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
All issues relating to dissatisfaction on our customer’s orders will be reviewed by our team. If you are initiating a return, we try our best to reply to you as quickly as possible within 24 hours.
Returns/Refunds/Exchanges will be processed within 7-10 business days of acknowledgement. For Physical Product Refunds, we will process through the same method you used to pay. For Event Refunds, we will provide store credit as a refund. Refunds will not be applicable after the event.