At LIVLOLA, customer satisfaction is always our top priority.Good(s) are sold upon confirmation. We do not accept product returns unless it is defected or incorrect. Return of product(s) due to defects or incorrect item is only acceptable when the issue is raised to LIVLOLA team within 7 days of receiving your order.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on our Size Guide page.
We accept exchanges on all our pieces within 7-days of receiving your order provided that the return is due to change of size or incorrect item(s) only. We also accept returns & refunds due to defects. We do not offer international exchanges (countries outside of Malaysia).
We ask that the following requirements are met:
- Full price item
- Original condition, unworn and unwashed
- Product labels are still intact
-NO RETURNS OR EXCHANGES ON SALE ITEMS
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding shipping fee paid upon an order and return shipping fee. Please note that customers are responsible for return postage fee(s).
We do offer full or partial refunds for the following cases:
-Orders received were incorrect
-Orders received were faulty or damaged
-Orders did not received after 60 days of purchase being made
We do not offer refunds for incorrect sizing, wrongly order or change of mind.
1. We do not allow refunds for event tickets unless it is due an unforeseeable circumstance. However, you may opt to pass your ticket to your friends or family member. Under an unforeseeable circumstance, we will provide store credit as a refund. Refunds requests will not be applicable after the event.
2. We do not provide refunds for any programs sold commercially in www.livlola.com.
The shipping cost incurred for returning item(s) to LIVLOLA for a refund are not covered nor reimbursed by us.
The full set of activewear must be returned (top and bottom).
We cannot issue refunds for a partial return of a top or bottom.
To initiate a return, simply email us at email@example.com using the e-mail address used to order our item(s) prior to returning your item(s).
In such case, please contact us firstname.lastname@example.org we will exchange the item or arrange a refund.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage fees.)
Once the items are returned to our warehouse, you will receive your refund (item price excluding original shipping cost).
LIVLOLA will not be held liable for the loss of items, bags, and garments being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.
All issues relating to dissatisfaction on our customer’s orders will be reviewed by our team. If you are initiating a return, we try our best to reply to you as quickly as possible within 24 hours.
Returns/Refunds/Exchanges will be processed within 7-10 business days of acknowledgement. For Physical Product Refunds, we will process through the same method you used to pay.