Returns & Exchanges
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. Kindly carefully and accurately check your size before placing an order.
Refer to the size charts on our Size Guide page.
WHAT IS THE RETURN POLICY?
We offer full or partial refunds for the following cases:
-Orders received were incorrect
-Orders received were faulty or damaged
-Orders are not received after 60 days of purchase being made
We do not offer refunds for incorrect sizing, wrongly order, gifts or change of mind.
At LIVLOLA, customer satisfaction is always our top priority. Good(s) are sold upon confirmation. Return of product(s) due to defects or incorrect item is only acceptable when the issue is raised to LIVLOLA team within 7 days of receiving your order.
Refunds will be done via crediting of store credits into your LIVLOLA Fam Membership Account. Credit amount will be of similar value to the product returned.
WHAT IS THE EXCHANGE POLICY?
We do offer exchanges for the following cases:
-Orders received were incorrect
-Orders received were faulty, damaged or expired
All exchanges on all our pieces has to be strictly made within 7 days of receiving your order. We do not offer international exchanges (countries outside of Malaysia).
We ask that the following requirements are met:
- Full price item
- Original condition, unworn and unwashed
- NO RETURNS OR EXCHANGES ON SALE ITEMS
- NO RETURNS OR EXCHANGES ON INTIMATE ITEMS (ie. Underwear, Stick On Bra)
- NO RETURNS OR EXCHANGES ON GIFTS
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued via store credit excluding shipping fee paid upon an order and return shipping fee. Please note that customers are responsible for return postage fee(s).
CAN I REQUEST A REFUND FOR EVENT/CLASS TICKET(S) AND PROGRAM(S)?
1. We do not allow refunds for event/class tickets unless it is due to unforeseeable circumstances. However, you may opt to hand over your ticket to your friends or family member. Under unforeseeable circumstances, we will provide store credit as a refund. Refunds requests will not be applicable after the event.
2. We do not provide refunds for any programs sold commercially in www.livlola.com.
ARE RETURNS FREE?
The shipping cost incurred for returning item(s) to LIVLOLA for a refund are not covered nor reimbursed by us.
Shipping cost incurred for returning defected item(s) to LIVLOLA will be reimbursed in the form of LIVLOLA membership cherry points of the equal amount.
DO I NEED TO RETURN THE WHOLE SET OF ACTIVEWEAR?
The full set of activewear must be returned (top and bottom).
We cannot issue refunds for a partial return of a top or bottom.
HOW DO I ORGANISE A RETURN?
To initiate a return, simply email us at email@example.com using the e-mail address used to order our item(s) prior to returning your item(s).
Pictures of the defected/wrongly delivered items should be shared with LIVLOLA within 2 days of receiving the goods via email firstname.lastname@example.org or Facebook Messenger (https://www.facebook.com/livlolamy)
In such case, please contact us at email@example.com and we will exchange the item or arrange a refund.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage fees.)
Once the items are returned to our warehouse, you will receive your refund (item price excluding original shipping cost).
LIVLOLA will not be held liable for the loss of items, bags, and garments being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
- Securely pack the item(s) in a box/parcel with a label printed "RETURN".
- Deliver the item(s) to the address below:
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
All issues relating to dissatisfaction on our customer’s orders will be reviewed by our team. If you are initiating a return, we try our best to reply to you as quickly as possible within 24 hours.
Returns/Refunds/Exchanges will be processed within 7-10 business days of acknowledgement. For Physical Product Refunds, we will process through the same method you used to pay.